Cancellation and Refund Policy

  1. If a booking is cancelled by the Customer within 48 hours from the start of the period of hire, 50% of all monies paid will be non-refundable.
  2. If a booking is cancelled by the Customer within 24 hours from the start of the period of hire, 100% of all monies paid will be non-refundable.
  3. If a wedding booking is cancelled within 2 months from the start of the period of hire, the deposit will be non-refundable. If a wedding booking is cancelled within 1 month from the start of the period of hire, the full hire amount will still be charged to the customer.*
  4. If the customer does not appear at the time and place designated as the pickup point, all monies paid will be non-refundable.